Ace Johnson

Customer Success and Vendor Management executive with 20+ years of experience driving operational excellence and revenue growth. He founded ISP Consulting LLC, a boutique BPO consulting firm that scaled to 225+ agents across delivery centers in Jamaica, India, and the Philippines, serving enterprise clients including Spectrum, Chipotle, Lumen, DirecTV, and the U.S. Department of Education. Prior to that, he spent 16 years at AT&T, rising from sales rep to Southeast Regional Vendor Manager, earning four Pinnacle Club Awards and a #2 national sales ranking at 293% of quota. Aubri specializes in customer experience strategy, vendor management, SLA/KPI optimization, and process improvement, and is currently seeking remote leadership roles in Customer Success and Operation