SAKHILE MASHIRI

Omni Contact has 50+ years of combined experience delivering superior customer experience and customer support solutions across 15+ verticals (Telecom, Insurance, Banking, Hospitality, Retail, Education, Healthcare) in multiple geographies (USA, Europe and Africa) employing 500+ professionals. Our campaigns have delivered significant revenue growth through lead generation, telemarketing, and conversational commerce and account management services.

What OmniContact offers its clients
Our USP is our ability to adapt to the flexible needs of any business of any size and provide a high quality service at affordable prices that are very competitive globally. Additionally, we provide an integrated solution, which includes world class software capabilities to help our customers maximize outcomes from their campaigns, such as a 360 degree view on customer interactions, AI-assistance to agents to drive operational excellence leading to enhanced response times, decrease in agent effort and interaction cost and increase in customer satisfaction.

How OmniContact outshines the competition
● Flexibility across all time zones
● 90%+ English speaking workforce with eloquence and fluency
● Talent availability, with high literacy rates
● Impact Sourcing Structure providing equal employment opportunities to Africans from all backgrounds
● Excellent remote working infrastructure enabling resilient business continuity

OmniContact company structure
OmniContact is a Pan-African multilingual organization under the Econet Group of companies having the capacity to provide outsourcing services for organizations in any industry vertical leveraging on the Groups Footprint in the African Market. Our Group Operates In 23 African Markets Through Six Strategic Business Units Across the African Market thus giving us an In depth understanding of dynamics of operating in African markets.

Omni Contact has 50+ years of combined experience delivering superior customer experience and customer support solutions across 15+ verticals (Telecom, Insurance, Banking, Hospitality, Retail, Education, Healthcare) in multiple geographies (USA, Europe and Africa) employing 500+ professionals. Our campaigns have delivered significant revenue growth through lead generation, telemarketing, and conversational commerce and account management services.